Our service agreement.
Enquiries and intro-call bookings do not commit you to a service. Once we have agreed on the right package, your private Ready to start link brings its scope, fees and these terms together for you to review and accept.
Your accepted copy is saved with your package details. Existing signed agreements continue on their agreed terms.
Pro: 14 days
Ultra: 30 days
1. The agreement
This agreement is between HEY SAGE PTY LTD (ABN 55 698 675 357), referred to as Hey Sage, we, us or our, and the business identified in the accepted package summary, referred to as the client or you.
An enquiry, an intro-call booking or attending a call does not create a service agreement or a payment commitment. We first approve a package offer for you. You enter this agreement when an authorised person accepts that offer and these terms through the Ready to start page. The saved package summary and this exact version of the terms together form your agreement.
Services begin on the agreed start date, or when payment, the completed brief and required account access have all been received, whichever is later. The 24-hour launch promise applies only after those requirements have all been received. The agreement does not itself confirm that payment or access has been received.
These terms apply to new offers that expressly include this version. They do not replace an existing signed agreement. A separately agreed written scope or amendment takes priority only where it expressly changes this agreement.
2. Scope of services
The services, package, selected add-ons and monthly fees are shown in your accepted package summary. We will deliver those services with reasonable care, skill and diligence. The platforms, account access and work priorities are agreed during onboarding within that scope.
Work outside the agreed scope requires a separate written agreement on scope and any additional fees. Advertising spend is separate from our management and creative fees and is paid directly to the advertising platforms. Third-party charges are not included unless the package summary expressly includes them.
We may improve our delivery processes while keeping the agreed core service materially consistent. A later edit to a website package page does not change the scope you have already accepted.
3. Results
Marketing, advertising and creative results vary. We do not guarantee a particular revenue, return on ad spend, lead volume or quality, or conversion rate. Results depend on factors including your offer, website, stock, budget, market conditions and third-party platforms. This does not limit our obligation to provide the agreed services with reasonable care and skill.
4. Client responsibilities
You will provide accurate and complete information, necessary assets, working account access and timely approvals. You remain responsible for your products, offers, business operations and the accuracy and lawfulness of the information and claims you supply, and for compliance with applicable laws and platform policies.
You will maintain your website, checkout, relevant platform access and valid advertising billing details. Delayed assets, approvals, payment or access can delay work and launch timing. We will let you know when a missing requirement prevents progress.
5. Fees and payment
The package summary shows the monthly fees in Australian dollars, the GST amount and the total including GST. Advertising spend is additional and is paid directly to the platforms. There is no percentage-of-ad-spend management charge under these standard packages.
Invoices are payable within 7 days of the invoice date for Hey Sage Core and Studio, 14 days for Hey Sage Pro, and 30 days for Hey Sage Ultra. Supply add-ons follow the payment term of the selected ads management package. The first invoice must be paid before services begin. The package is month to month, with the cancellation notice in section 11.
If an invoice is overdue, we may suspend services or withhold unpaid deliverables until payment is received. We may charge reasonable administrative or recovery costs for overdue invoices to the extent permitted by law. Outstanding fees remain payable when services end.
6. Refunds and statutory rights
Payments for work already completed or in progress are non-refundable for change of mind, subjective creative preferences or business performance outcomes, except where the law requires otherwise.
Nothing in this agreement excludes, restricts or modifies any right, guarantee, remedy or liability under Australian Consumer Law or other law that cannot lawfully be excluded, restricted or modified. This protection applies to every section of the agreement.
7. Intellectual property
You retain ownership of the brand assets, accounts and materials you supply. Once the relevant fees have been paid, you own the final deliverables we produce specifically for you. We retain ownership of our pre-existing systems, templates, processes and know-how.
We may use non-confidential work for portfolio, marketing and case-study purposes, and showcase performance results unless otherwise agreed in writing. We will not disclose confidential business information without your consent or another permitted basis under this agreement.
8. Platforms and accounts
You retain ownership and control of your advertising accounts, website platforms and underlying brand materials. We use the access you grant to deliver the agreed services.
Third-party platforms control their own policies and availability. We are not responsible for account bans, restrictions, policy changes, outages or third-party errors beyond our reasonable control. This does not exclude responsibility for our own failure to perform the agreed services with reasonable care and skill.
9. Liability
To the maximum extent permitted by law, we are not liable for indirect, incidental or consequential losses, including loss of revenue, profit or data, or business interruption. Our total liability under this agreement is limited to the fees you paid us in the 30 days preceding the claim, subject to the rights and liabilities that cannot lawfully be limited under section 6.
10. Client-supplied materials and claims
You are responsible for claims, damages or liabilities arising from your unlawful or misleading advertising claims, a breach of law or platform policy by you, or materials you supply without the necessary rights. To the extent permitted by law, you indemnify us against those claims and reasonable resulting costs, except to the extent caused or contributed to by our negligence, breach of this agreement or unlawful conduct.
11. Term and cancellation
The service continues month to month. There is no fixed-term lock-in. Either party may end the service by giving the other party 14 days' written notice. Notice to Hey Sage can be sent to ads@heysage.com.au; we may give notice to your nominated contact email.
Services and the agreed fees continue during the notice period. Ending services does not waive outstanding payment obligations. Fees for work already completed or in progress remain payable, subject to section 6. Any separately agreed work outside the package is handled under its written scope.
12. Suspension
We may suspend affected services if payment is overdue, you materially breach this agreement, required access is unavailable, or continuing the work would breach law or platform policy. We will explain the reason and, where it can be remedied, what is needed to resume. Suspension does not remove either party's cancellation rights or non-excludable legal rights.
13. Confidentiality
Both parties will keep sensitive business information shared during the engagement confidential. It may be shared with personnel or service providers who need it to perform the services and are subject to confidentiality obligations, with the other party's consent, or where required by law. This obligation continues after the engagement ends.
14. Changes
Your accepted agreement and package summary are retained as a fixed record. A material change to your scope, fees or these terms requires a separately agreed written amendment or acceptance of a new offer. Updating the website alone does not change the agreement you accepted.
15. Governing law
This agreement is governed by the laws of Victoria, Australia. Disputes are subject to the jurisdiction of the courts of Victoria and any applicable Commonwealth courts.
16. Contact
Contact HEY SAGE PTY LTD at ads@heysage.com.au or Level 1/55 Collins St, Melbourne VIC 3000 if you have a question about the package or agreement before accepting.